O2=bad part IV
12:20 pm on the 14th of June, 2004Last month they charged me for things they said they wouldn’t. I shouted at them and they said this month I’d be credited with the amount they took.
This month comes and they send me a bill, not only was the credit missing but they want to charge me again for things that they said they wouldn’t.
So I send an email asking what they’re playing at and get a very quick response saying that I have to pay. I send them a copy of an email from them last month that says I don’t and they’ve gone very quiet. Now I’ve also posted off an official complaint letter to them and arranged a new deal with Orange. I still have about a month to run on my contract with O2 but seeing as they’ve broken their terms then am I able to break it off early?
June 30th, 2004 at 10:44 am on the 30th of June, 2004
dunno if you can break it off – they’ll say no. Have you tried Ofcom? (That way O2 could be fined if they’ve done wrong!)
October 30th, 2004 at 1:24 pm on the 30th of October, 2004
Oh I’m glad their customer services wind someone else up as much as me! http://clarie.lonemonkey.net/jibble/o2complaint.doc
for details. I was wondering the same – I want to break off the contract but I don’t want to pay.
Did you manage to do this?
November 3rd, 2004 at 4:05 pm on the 3rd of November, 2004
Well, I did manage to get the contract cancelled and transfer to another provider but just a few weeks ago I got a letter from a debt collectors, which is fun! I know nothing of any debt to them and neither do they but they want some money anyway. I’ll see what happens but I haven’t heard from them in a while.
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