o2 = bad PartII
3:35 pm on the 8th of March, 2004I quite like argueing, it’s instinctive for me to vocalise any disagreement I may have with what people say. It seems o2 like argueing too because they say things that I disagree with. Everytime I have any contact with them.
I have a tariff which (according to o2) meant I could send an infinite amount of text messages, or a third of an infinite amount of media messages, or a combiniation of the two. I didn’t have anyopne to send media messages to untill recently but I do now and when I tried to I found that I can’t. The problem you see (according to o2, fancy that!) is that my tariff doesn’t allow me to send media messages.
However, they don’t bother telling you this when you download the settings from their website, you see, on the website you enter your phone number to see if your tariff and phone are compatible. My tariff and phone are compatible (according to o2) so there should be no problem, but there is. The problem being o2 are useless. Utterly useless and incompetant and on the whole they just smell a bit of poo.
And they irritate me and make me want to argue with them and hit them with a big stick and so, because I like a good arguement most of the time, their totally inept support services actually help me to enjoy myself.
A particular favourite line from the most recent email : “O2 Online endeavour to resolve your query on your initial contact and “Get It Right”. If we have failed to attain the high standards we set for ourselves please reply to this email”
What terrifyingly high standards they set for their staff?! No wonder they’re useless, they’re completely petrified of not achiveing the high standards that they cannot do anything as a result.
The battle continues.
March 8th, 2004 at 7:29 pm on the 8th of March, 2004
Good luck.
I had similar argument with Orange – ended up writing to OFTEL, only those c***s were as useless as the Orange Call Centre staff.
I reckon everybody bins their mobiles and goes back to paper cups and buts of string.
F*** the telcos
RM
http://www.bowlingball.co.uk
March 9th, 2004 at 9:12 am on the 9th of March, 2004
I just have a pay as you go. It saves you any hassle. Essentially, you have no rights, and are barely even desirable as a customer. At least I know where I stand – right at the back.
March 9th, 2004 at 2:03 pm on the 9th of March, 2004
battles with corporate bodies seem to be common place just now.
Last year it was Scottish Power. (I know you’ve moved out of your flat in Edinburgh, but until you tell us the name, date of birth, hair and eye colour and mother’s maiden name of the people renting the flat of the new owners, you must continue paying the electricity). Outcome – went to Energywatch, problem solved and ?60 compensation.
Now it’s Halifax (HBOS). We have a fixed rate mortgage. So why did the recent interest rate rise mean a ?10 a month rise in payments? We will have the answer in a week. (That’s what I’ve been told three times in the space of 4 weeks). They have till Friday before the official letter of complaint goes in. And 14 days after that the ombudsman is brought in.
March 9th, 2004 at 4:52 pm on the 9th of March, 2004
You can delete this if you want. If it’s ‘waay of topic’. I’m just checking your content here. As a future teacher, you’ll approve, I’m sure.
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